"I knew that the systems were working well but I needed the extra confidence that errors had not crept in, so we decided to get ERA in to give our systems a health check and recover any overpayments that we had made.
"We were very impressed with the professionalism and tenacity of the ERA team. They did all of the work, always advised us what they were doing, and were very professional in their dealings with suppliers.
... "We really felt that we had much to gain and nothing to lose by asking ERA to do this work for us. I now know that my systems, which indeed were good, are now just a little bit better. And this gives me the confidence I need.
"I think it’s easy to think that your systems are working smoothly and mistakes are not occurring. However, my feeling was that an independent expert could bring other skills to bear which maybe we didn’t have. I’m delighted with the result. ERA did an outstanding job for us."
Overview
At Unilever we are dedicated to meeting the everyday needs of
people everywhere. We provide washing powder, shampoo and toothpaste,
teas, ice cream, oils and spreads for consumers all over the world.
